QT Install Causing NS problems

Ann · 3rd January 2003

Happy New Year Ramona.

I installed a multimedia encyclopedia and it requires QT 5.0 which it installed as well.
However, it also installed plug-ins for NS and IE. Now I can not hear any music from web pages
that have music as part of their page. I have NS 4.79 and IE5.5 SP2.

I tried to uninstall using RegCleaner, but it states "Removing QT system extensions can
cause applications to malfuntion. Click Uninstall to remove the applications that came with QT. Click Uninstall Everything to remove the system extentions as well (not recommended). Do you have any idea what extensions they are talking about?
Should I try removing everything?

I did the simple uninstall but I still have the Plug-Ins in Netscape. Also QT still appears in the Add/Remove list. I tried to delete from there but got the same message. I thought I could remove the encyclopedia and restore the registry to see if that works, but prefer to wait until I hear from you.

Is there anyway to remove plug-ins from NS? I need to get my sound back. I can play sound files
but I can't hear the embedded music.

Please help.

Ann

**Ramona** · 3rd January 2003

Hi Ann, and back at ya'!

To answer the simple questions first:
the plugin for QT is npqtw32.dll. To disable the plugin, you can rename it Xnpqtw32.dll. Rename all files beginning with npqt...
OR
You can also configure QT:
Start | Settings | Control Panel | QuickTime

2. Choose "Browser Plug-in" from the drop-down combo box.

3. Click the button "MIME Settings..."

4. A pop-up window will appear on which you can enable or disable the QuickTime plug-in handling of various types.

Don't forget to shut down Netscape (if it is running) and restart it.

In Communicator, the last Plugin installed, when you have more than one plugin handling the same file type, becomes the default. That's why the Netscape LiveAudio plugin stopped working with the embedded files.

It's always best to remove programs using the Add/Remove applet in Windows. Is this what you mean by "simple uninstall"? If so, then QT shouldn't be listed in the Add/Remove programs. I wouldn't remove it from the list of programs, yet.

Ramona

Ann · 4th January 2003

Thanks Ramona,

I got rid of everything under Quicktime plug-ins except Streaming Video. I seem to have my NS sound back. However, there is one site where I do not hear any music. Would you try it and let me know if you hear the music?

http://www.shareapage.com/refer/redi...812&d=12-31-02

I seem to have some parts of QT installed and other parts uninstalled. When I tried to uninstall via Add/Remove and RegCleaner I was only able to do Uninstall and not Uninstall application extensions. It seems that the player itself is gone. I only installed this because the encyclopedia program required it. Not because I wanted to.

Do you know if my Pentium 133 can handle QT 5.0.1?
I know you told me that I could not go higher than MediaPlayer 6.4.

I am on the horns of dilemma with only part of QT installed.

Grateful as always,

Ann

PS - Will the disabling of QT Plug-Ins as you stated take care of the IE plug-ins too?

**Ramona** · 4th January 2003

Hi Ann,

I do hear music on that site. I use Crescendo to play midi files, and it came up immediately on accessing the page.

See the following page, which answers your uninstall question in your first post:
http://docs.info.apple.com/article.html?artnum=60342

IE5.5sp2 and above no longer support Netscape-style plugins. This is the MS Article that explains:
http://support.microsoft.com/default...;en-us;q303401

Note in the Article:
STATUS

This behavior is by design.

Gee, could this mean that MS is trying to force users to install "their" browser???

Ramona

Ann · 5th January 2003

Ramona,

I did the QT Uninstall Everything and so far so good. I also uninstalled the Encyclopedia and then restored the Registry to a date before these installs.

The only files I can find on my computer are in Windows\System:
QT Plugin - Log File
QTFavorites - QTR file
QTPreferences - QTP file
Do you know if I can safely remove these?

Regarding the Windows link, it is not too clear what they mean, but obviously the Netscape Plug-Ins I had on my computer before the IE update to SP2 are working. Perhaps they are referring to quicktime only? Anyway QT is gone and if I reinstall I will do so very, very carefully.

BTW, does Netscape use the Windows VM in any way?
The reason I ask is because of the recent VM critical update, which is getting OLD! Even though I do not use IE, if NS ustilizes VM I may need to update. You mention that you use Sun Java. Does that mean that NS can use this as well or instead of VM? I haven't a clue regarding Java except that it is needed for the WEB. Any help will be appreciated.

Ann

**Ramona** · 6th January 2003

Hi Ann,

Quote:

QT Plugin - Log File
QTFavorites - QTR file
QTPreferences - QTP file
Do you know if I can safely remove these?

Yes, it is safe, since you have completely uninstalled QT.

The MSKB Article is saying that if you have IE5.5 SP2, then you will need to use the fix mentioned at the Applie site, for QT. Netscape plugins no longer work in IE 5.5 SP2 and above.

Netscape definitely does not use MS Java (VM) in any way, shape, or form! Netscape uses the "pure" Sun Java. The MS Java VM is a bastardized version of Sun Java, and is tailored to run only on Windows.

In December, a Federal Judge (J. Frederick Motz) ordered Microsoft to include updated versions of Sun's Java software platform in its Windows operating system for personal computers. This was the result of Sun filing a private antitrust suit against Microsoft in March 2002.

Netscape Communicator really doesn't need Sun Java. If you plan to use Netscape 7.01 or Opera, then you might consider using the Sun Java Plugin.

I do use the Sun Java plugin for IE, but keeping in mind that I don't use IE, and don't have OE on my system. If you plan on using IE with any frequency, then you should keep the MS Java VM current.

HTH,

Ramona

Ann · 7th January 2003

Thanks a lot Ramona. I am so glad to hear that NS has its own java. Everytime I see loading java when NS starts up, I wondered about whether it was VM.

I never use IE nor Outlook, especially since NS 4.79 is behaving just fine. However, sometimes you do need IE for a specific site and that is the only time I would use it. I could d/l Sun's java and replace VM with that in IE? Is that a relatively safe step to take? That way I would not have to bother with VM updates, right?

Happy Three Kings Day! (Christmas for many)

Ann

**Ramona** · 7th January 2003

Hi Ann,

Quote:

I could d/l Sun's java and replace VM with that in IE? Is that a relatively safe step to take? That way I would not have to bother with VM updates, right?

Most certainly safer than using MS Java VM. The number of security patches in that area speaks for itself.

In the Sun Java Control Panel you can configure it to be use for both Microsoft Internet Explorer and Netscape. There is also a setting in:
Internet Options | Advanced
In the event you change your mind, and want to use MS Java VM, it can also be disabled here, as well as in the Java Control Panel.

There would be no need to update MS Java VM, if you don't intend to use IE/OE, and are using Sun Java.

This is the download site for Sun Java 1.4.1_01 Plugin:
http://java.sun.com/j2se/1.4.1/index.html

Post back if you have any further questions.

Ramona