Resolved Firefox not loading some pages correctly

Some web pages are not loading correctly, or have long delay's after clicking on a bookmark. This does not happen to all web sites, only ones with detail. IE (http://www.newsday.com/ ) is one example, there are many more.

The first time I click the bookmark it will retrieve some of the web page but not all of it. On other affected sites it will show it going to the site but then just hangs.
If I stop the current request and refresh the page in Firefox it will load correctly.

Firefox appears to have trouble receiving some web pages (Windows BBS & Craigslist load correctly every time) but only when first accessed, once the web page comes up it will load correctly on repeat requests to load the page, unless I exit Firefox and restart the program.

This problem does not happen when using Internet Explorer, or when using a different computer on the same modem/router.

I have tried disabling all add-ons and extensions, and started Firefox in its safe mode.

I have even deleted all the Files in C:\ Programs Files\Mozilla Firefox, and reinstalled Firefox's latest edition. (same version I deleted). No Joy..

I did extensive cleaning of the computer with ATF, CCleaner, and RegSeeker, Malwarebytes Anti-Malware, & SUPERAntiSpyware but that was only after the problem started.

I also tried to do a restore to a earlier date but never was successful due to error message stating the restore failed despite trying 2 of about 10 dates available.

Java is up to date, as is all my other programs per Secunia PSI program.

One item that may or may not have caused the problem is.... I downloaded a new cleaning program to see what it was all about.. It had among its many fixes... a option to adjust the computer network, browser, and maybe the TCP setting for "optimum internet, optimum browser / computer speed" depending on if I wanted gaming or regular use of the computer and my problem surfaced shortly after.

I tried reversing the "optimum" setting using the program "go-back" option but no joy by doing that.

I also reset my computers network connection setting using the utility program SG TCP Optimizer.

Seeing that everything works OK when using IE, I believe the problem is only with Firefox and how it requests and or receives data vie the internet and how it handles that data.

Given that I reinstalled Firefox and also started the program vie Firefox's Safe Mode with all add-on disabled and I still have the issue.. could anything in my Firefox personal data files or bookmarks (any files not deleted and then reused in the new install of Firefox be causing the problem?) Any cookies in those files I amuse were deleted as my option setting is to delete everything except passwords when Firefox closes.

thanks upfront for any help..

 

Hi drhans2, Your link opens immediately with me in NZ. FF Version 17.0.1.

Have you looked in FF Tools > Options > Tabs > (scroll down to see if box is checked) > When I open a link in a new tab, switch to it immediately.

I haven't experienced your problem, but that box is checked in mine. Neil.

Just found this: Websites don't connect after updating Firefox.

http://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating

 

Thanks Christer for the feedback..

I too am using FF 17.0.1 and agree that my page loading problem is probably not originating from the web sites I'm trying to visit but something isolated to my computer.

My delay unlike yours is more like only part of the page loads, then it stalls or hangs and never loads or arranges the page correctly unless I hit the refresh button.

I will try to add some screen shots... they are worth a thousand words..

The first 4 screenshots represent the problem, and the last 2 show the page as it should be after I hit the refresh button.

It's like Firefox doesn't know how to arrange the data when it first retrieves it.

Note I was only able to upload 5 pictures..

 

Here's the last pic.. showing pic 3 & 4 arranged correctly on pic 6.

 

Thanks Retiredlearner...

I checked the option (When I open a link in a new tab, switch to it immediately) and it was unchecked. Having checked it, did not change my loading problem.

I also reviewed the link about updating FF and issues related to other programs denying access to FF. (Remove Firefox from your program's list of trusted or recognized programs, then add it back.)

I was using Avast when this problem started and uninstalled it for MSE. I also uninstalled Zone Alarm free edition.. Maybe I need to do some more registry cleaning. Maybe during the removal for those two programs something went haywire.

But if it was a deny access problem I wouldn't be able to load the web page information at all. Seeing that the info is there but just not arranged correctly would rule that problem out.. or so I would assume..
but we all know what assume means...

 

How about clearing your cache? tried that?
Tools>options>advanced>network tab>clear now

The Newsday site loads fine for my 17.0.1....

 

Thanks Bmoore1129..

I cleared the cache, but still no better.. My problem is acting like a timing issue..

FF requests the information when the bookmark is first hit but isn't allowed the time to to accept all the data on the 1st request..

The icon on the tool bar showing the web site in question is spinning and there's a 1 line info window at the bottom of the screen stating that it's transferring the information from the web site, but it's either having a deny problem or FF & the page info just doesn't know it's being received.

If I hit "refresh icon" the page loads as it should instantly..

Here's a pic from a different site but issue is same for all problem sites.

 

Couldn't agree with you more..

I just can't figure out why FF is displaying partial or un-arranged pages like it does, but will display the page correctly as it should when I hit the refresh button... doesn't make any sense to me... click on bookmark it retrieves info but can't display it correctly, then refresh the page and it will display the page correctly...

Maybe I'll just use IE as my default browser and wait until the next version of FF to see if the problem still exists.. but I really think the problem lies within my computer..

I haven't had the same issue with the back button but will try using it more just to see what results I do get.

Have you looked at your CPU usage in Windows Task Manager when your hitting the back button.. another operation might be using resources at the same time. just a guess..

 

Have a look in FF Tools > Options > Advanced > Network > Browsing > what is ticked in boxes? Neil.

 

As a test, try a new profile and use it for the website just to prove it's not your profile that is the culprit.

I have seen some weird things happen with FF that were caused by a corrupted profile.

 

[Have a look in FF Tools > Options > Advanced > Network > Browsing > what is ticked in boxes?]



I don't have a Browsing box in the Network tab. Only box checked in the Network tab is the last one. However under Advanced >General> Browsing tab the 1st 3 boxes are checked.

I'll try using the "guest" profile, just need to find the option to show all user's...Probably will be there if I can log out of my profile in shutdown..

 

Thanks Bmoore1129....

Logging in as different user "guest" solved the problem..

The problem lies in some part of my profile or so it would seem..

Odd thou as I did disable all add-on & started FF in its safe mode earlier and the problem remained..

Now I wonder can I copy the folder / files from a good copy of my profile from a Windows 7 laptop to the Windows xp desktop that got the corrupt profile? (bookmarks & add -ons)

Or would it be better to just uninstall FF and this time also delete my profile?

Then reinstall FF from scratch and import my bookmarks from the laptop & add back in any add-on as needed?

Or maybe just try the option to reset FF. I believe that would remove all add-ons but keep my bookmarks.. but not 100% sure about this last option...

 

Sorry, should have been > Tools > Options > Advanced > General > Browsing. Neil.

 

Thanks Retiredlearner...

I figured that's what you meant..

Now I'm still trying to figure out if I can copy my FF profile files from my Windows 7 computer to the XP computer with the bad profile..

Doesn't look promising as I have numerous places where I have a Mozilla folder with profiles on the XP desktop and can't for sure match there locations with my Windows 7 Mozilla folder.

C:\Documents and Settings\****\Application Data\Mozilla\Profiles

C:\Documents and Settings\****\Application Data\Mozilla\Firefox\Profiles

The folder location \Mozilla\Profiles has a additional profile folder with all my old mail under it (Netscape vintage from the dates of the files).. so if I delete the Mozilla folder I would be deleting old mail... probably wouldn't matter if I delete it, but to be safe for now will leave it alone.

Also Windows 7 is restricting my access to folders I need to look in. At one time I changed the option to allow access but now it seems that the option reverted to it's default setting.. Need to find my notes to change option again..

This would be a lot easier if FF had a option to repair or rebuild your profile...

On second thought.. maybe the FF reset is the easier of way to go.. I'll know more tomorrow...

 

FWIW, Problems like these are just one of the reasons why I NEVER use the default installation for either FF or TB. Using the custom installation, it's easy to locate both the programs and the profiles wherever you like, and name them whatever you want.

In my case, I have all of my Mozilla information located on the D: partition of my hard drive (see screenshot). The FF and TB folders should be self-explanatory, while the Mozilla folder (the leading underscore [ _ ] moves the folder to the head of the folder list) contains all of my downloaded extensions and the current FF and TB installation programs (just in case ).

The ONLY information related to either FF or TB that's required to be on the C: drive are the profiles.ini files (see screenshots). These files are written by the FF and TB Profile Managers and are where FF and TB look to find the location of the actual profile folders. The paths (for me) are C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\profiles.ini and C:\Users\<username>\AppData\Roaming\Thunderbird\profiles.ini.