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the system has recovered from a serious error

Discussion in 'Windows XP' started by johnmcneil, 2010/05/27.

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  1. 2010/05/27
    johnmcneil

    johnmcneil Inactive Thread Starter

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    c;\docume~1\owneru~1\locals~1\temp\wer4737.dir00\mini052710-03.dmp


    c;\docume~1\owneru~1\locals~1\temp\wer4737.dir00\sysdata.xml




    i was trying to burn some music and put a cd in and it cut off and restarted didnt think much about it but it continued to do it. when it comes back on it gives me a system error and that is what it gives me when it pops up those two at the top so if you can do anything with it i would be very happy. oh yea it allso makes my computer run slow anyway i know yall can handel it you have be for and it was very helpfull.
     
    johnmcneil,
    #1
  2. 2010/05/27
    goddez1

    goddez1 Inactive

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    Last edited: 2010/05/27
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  4. 2010/05/27
    johnmcneil

    johnmcneil Inactive Thread Starter

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    it dose it when i turn it on in the mornnings and usaly i dont have to have a cd or dvd in for it to act like that but that is what it tells me when the error pops up, thats all i know about it i had some people useing the internet and they could have given me a bug
     
    johnmcneil,
    #3
  5. 2010/05/27
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi, If you could give us more info it might help to diagnose your problem. Can you put your 'System Details' in through User CP please.
    What is your Burning Media? Did you Rip the music with WMP or another software?
    Were you using AV program when your friends used the PC? Neil.:confused:
     
    retiredlearner,
    #4
  6. 2010/05/27
    goddez1

    goddez1 Inactive

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  7. 2010/05/28
    PeteC

    PeteC SuperGeek Staff

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    First set up the computer so that it does not restart on system failure ....

    Set up the computer so that it does not automatically restart on system failure .....

    Control Panel > System > Advanced > Startup and Recovery > Settings ....

    Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.

    The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.

    Post the error message on the blue screen here.

    Run the minidump -c:\docume~1\owneru~1\locals~1\temp\wer4737.dir00\mini052710-03.dmp through BlueScreenView and post the file names highlighted in pink and the name of any file noted in the blue screen as shown on the BlueScreenView page above.
     
    PeteC,
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  8. 2010/05/28
    johnmcneil

    johnmcneil Inactive Thread Starter

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    hi, i went to the website you gave me, i went to the second site and did the resolution im going to see how that works if it dont ill get back intouch with someone and see what else we can come up with.Thank you for your time and have a good day!
     
    johnmcneil,
    #7
  9. 2010/05/28
    broni

    broni Moderator Malware Analyst

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    Making Pete's advice little bit easier...

    Download BlueScreenView ((in Zip file)
    No installation required.
    Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
     
    broni,
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  10. 2010/05/28
    goddez1

    goddez1 Inactive

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    Hi John,

    I hope you don't mean you will not be back "if it works ". We like to know and share the total experience. We need the results both "good" and "bad ". Don't leave the final chapter out the your story.....please. Share the final fix that worked for you. Help save future members who will suffer from the same problem.

    All the above aside, I'm real curious about this tool "bluescreen view ". I'd like to see how and if it works. :)
     
    Last edited: 2010/05/28
    goddez1,
    #9
  11. 2010/05/29
    johnmcneil

    johnmcneil Inactive Thread Starter

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    the system has recoverd a seirous error

    broni,

    i tryed to download the blue screen view and it want download it trys but it dosent do it what should i do.
     
    johnmcneil,
    #10
  12. 2010/05/29
    broni

    broni Moderator Malware Analyst

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    It doesn't so what?
     
    broni,
    #11
  13. 2010/05/31
    johnmcneil

    johnmcneil Inactive Thread Starter

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    =============
    Dump File : Mini052710-03.dmp
    Crash Time : 5/27/2010 6:04:43 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x806f0753
    Parameter 3 : 0xeece7378
    Parameter 4 : 0x00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2753
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2111)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini052710-03.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    ==================================================

    ==================================================
    Dump File : Mini052710-02.dmp
    Crash Time : 5/27/2010 6:01:12 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x806f0753
    Parameter 3 : 0xee699ac8
    Parameter 4 : 0x00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2753
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2111)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini052710-02.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    ==================================================

    ==================================================
    Dump File : Mini052710-01.dmp
    Crash Time : 5/27/2010 5:40:15 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x806f0753
    Parameter 3 : 0xef11dfe8
    Parameter 4 : 0x00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2753
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 5.1.2600.5512 (xpsp.080413-2111)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini052710-01.dmp
    Processors Count : 1
    Major Version : 15
    Minor Version : 2600
    ==================================================
     
    johnmcneil,
    #12
  14. 2010/05/31
    PeteC

    PeteC SuperGeek Staff

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    I suggest you disconnect the CD-rom drive - remove the power cable and see if the issue remains.

    Alternatively in Device Manager right click on the CD-Rom drive and disable it and test.
     
    PeteC,
    #13
  15. 2010/05/31
    johnmcneil

    johnmcneil Inactive Thread Starter

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    do not have the option to disable the cd/dvd rom and dont know how to go in and the computer and disable it
     
    johnmcneil,
    #14
  16. 2010/05/31
    PeteC

    PeteC SuperGeek Staff

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    You should have ....

    Device Manager - click on the + sign next to DVD/CD-ROM drives which will expand to show the model of CD-ROM drive installed.

    Right click on that and the small window which opens should have the following options ....

    Update Driver
    Disable
    Uninstall
    ---------
    Scan for hardware changes
    ---------
    Properties

    Click on disable.
     
    PeteC,
    #15
  17. 2010/05/31
    johnmcneil

    johnmcneil Inactive Thread Starter

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    hey, peteC

    just want to let you know i have three of them do i need to disable them all?


    HL-DT-ST DVD-RAM-DVD GH22NP20

    PIONEER DVD-ROM DVD-115

    VOBID INSTANTDRIVE CD SCSI CDROM DEVICE

    Those are the one's i have listed under my device manager hope that will help you know which one to turn off if not all
     
    johnmcneil,
    #16
  18. 2010/06/01
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
    #17
  19. 2010/06/01
    johnmcneil

    johnmcneil Inactive Thread Starter

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    hey, peteC man i hate to be a bother to you im learning as we go but which one do i download there are three of them posted on it sorry hope im not bothering you
     
    johnmcneil,
    #18
  20. 2010/06/01
    PeteC

    PeteC SuperGeek Staff

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    No bother - we'll stick with this until a resolution is found :)
    Sorry - I'm not with you - can you explain please.
     
    PeteC,
    #19
  21. 2010/06/01
    johnmcneil

    johnmcneil Inactive Thread Starter

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    i dont know what to download the site that you have for me to go to it takes me to hawk22
     
    johnmcneil,
    #20
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